Deliver Food an d Beverage service of high standard an d in accordance with departmental standards an d procedures
按照部门的规范和程序提供高标准的餐饮服务。
Communicates to his/her superior any difficulties, guest comments an d other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息。
Establishes an d maintains effective employee working relationships
与员工建立并保持良好的工作关系。
Attends an d participates in daily briefings an d other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
Attends an d participates in training sessions as scheduled
参加和参与计划好的培训课程。
Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable an d in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Outlet equipment is clean
设备干净
Equipment is sorted an d stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Requirements for special occasions are ready
特别活动的要求准备就绪
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service an d guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring:
高效的提供服务：
Guests are greeted an d seated
迎宾并安排客人就坐
Daily beverage specials are explained an d up-sold
说明并推销每日特价饮料
Food orders are processed accurately
准确的下餐饮订单
Trays an d tray jacks are effectively used
有效的利用托盘和托盘架
Food an d beverage orders are taken quickly
快速的为客人写餐饮订单
Payment methods are handled accurately
准确的处理付款方法
Working areas are cleaned an d re-set quickly
快速的清洁工作区和重新布置
Bar is clean
清洁的酒吧
Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
Guests are conversed with in relation to the food an d beverage products
与客人谈论有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are up-sold an d regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types an d styles of wine, taking wine orders an d serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting an d selling cocktails to guests
向客人推销鸡尾酒
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