Performs check in, check out an d room change procedures an d ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

Maintains cashier float an d ensures accurate daily report of all money received

保持库存现金限额并保证每日对所收现金进行准确报告。

Cashes hotel guest’s personal an d travelers checks an d assists with currency exchange

为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

Keeps abreast of all modifications to acＣounting policies an d procedures

随时留意会计政策和工作程序的变化 。

Responsible an d attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, an d also Intercontinental Hotels Group Loyalty programs.

熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

Attends to guest’s complaints, inquiries an d requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。