Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously an d quickly, before having to be asked

主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

Maintain a willingness to please attitude an d give undivided attention to any approaching guest

保持令人愉悦的态度并专心接待每位到来的客人。

Adhere to guest checking in an d checking out procedures pertaining to baggage handling

在与行李相关的问题上，遵守客人入住和退房工作程序。

Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests an d Priority Club members

在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。

Assist arriving an d departing guests by opening an d closing car an d taxi doors

为来店和离店的客人开关汽车及出租车门。

Maintain a spotless Porte Cochere an d Drive way

保持车辆门道和车道的清洁。

Guide the guest to the Front Desk an d wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward an d receive the room an d rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.

将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

Be familiar with the layout of the hotel an d memorize the preferred route for escorting guests

熟悉酒店布局并记下护送客人的最佳路线。

Room the guest in accordance with hotel standards

按照酒店标准为客人安排房间。

Be familiar with the lift workings an d emergency stairs

熟悉电梯和疏散楼梯的使用。

Provide information to guests about the hotel facilities an d services

向客人提供关于酒店的设施和服务的信息。

Provide guest services an d guidance

向客人提供服务和引导。

Learn an d utilize names of guests, especially repeat an d long staying guests an d routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests

熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。

Keep the lobby clean an d tidy, informing the Concierge Ｏr Bell Captain if it needs major cleaning

保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。

Maintain a well groomed hair style an d wear clean, shiny well polished shoes an d a neat uniform while on duty

上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。

Help other employees in department, replacing them temporarily when necessary

帮助部门内其它员工，如有必要则暂时代理他们的工作 。

Keep the baggage room clean an d in order before going off duty on each shift

每次交班前均保持行李室的整洁。

Upon arrival of newspaper, prepare them an d deliver them to guest rooms as assigned by the Bell Captain

当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。

Use the Duty Log to document matters of importance