Deliver Food an d Beverage service of high standard an d in accordance with departmental standards an d procedures

按照部门的规范和程序提供高标准的餐饮服务。

Communicates to his/her superior any difficulties, guest comments an d other relevant information 

与上级领导交流有关疑难，客人意见和其它相关信息。

Establishes an d maintains effective employee working relationships

与员工建立并保持良好的工作关系。

Attends an d participates in daily briefings an d other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

Attends an d participates in training sessions as scheduled

参加和参与计划好的培训课程。

Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务：

Grooming is impeccable an d in accordance with ICHG personal presentation standards

遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

Outlet equipment is clean

设备干净

Equipment is sorted an d stored

设备分类且存放好

Glassware is polished

玻璃器皿擦亮

Requirements for special occasions are ready

特别活动的要求准备就绪

Music is on

放音乐

Lighting is on

开灯

Outlet is ready for service an d guest comfort

酒吧准备就绪为客人提供舒适的服务。

Carries out effective service by ensuring:

高效的提供服务：

Guests are greeted an d seated

迎宾并安排客人就坐

Daily beverage specials are explained an d up-sold

说明并推销每日特价饮料

Food orders are processed accurately

准确的下餐饮订单

Trays an d tray jacks are effectively used

有效的利用托盘和托盘架

Food an d beverage orders are taken quickly

快速的为客人写餐饮订单

Payment methods are handled accurately

准确的处理付款方法

Working areas are cleaned an d re-set quickly

快速的清洁工作区和重新布置

Bar is clean

清洁的酒吧

Used ashtrays are regularly cleaned

定时清理用过的烟灰缸

Guests are conversed with in relation to the food an d beverage products

与客人谈论有关的餐饮产品

Carries out effective beverage service by ensuring:

通过确保以下内容高效的提供饮品服务：

Beverages are up-sold an d regularly replenished, abiding by responsible alcohol service regulations

遵守酒精饮料服务归定，推销饮料并定时为客人续酒。

Converse with Guests about wine, advising the types an d styles of wine, taking wine orders an d serving wine

与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒

Promoting an d selling cocktails to guests

向客人推销鸡尾酒